Privacy Policy

1. Information We Collect

We may collect personal information when you contact our salon, complete a website form, request an appointment, or communicate with us.

This information may include:

• Contact Information: Your name, email address, and telephone number.
• Appointment Details: Requested services, preferred dates and times, and additional information you provide.
• Communications: Questions, inquiries, messages, and correspondence.
• Hairstyling Preferences: Information voluntarily provided about your preferred styles or hair care needs.
• Website Information: Technical information such as IP address, browser type, device information, and website activity, where collected.
• Photographs: Hairstyle photographs collected with appropriate permission.

We limit collection to information reasonably necessary for our business activities.

2. How We Use Your Information

We may use personal information to:

• Respond to customer inquiries.
• Process appointment requests.
• Confirm or modify appointments.
• Provide hairstyling and hair care services.
• Understand customer styling preferences.
• Improve our website and customer service.
• Maintain appropriate business records.
• Prevent spam, fraud, and unauthorized activity.
• Meet applicable legal obligations.

We do not use personal information for unrelated purposes without appropriate consent or other legal authorization.

3. Appointment Requests

When you submit an online appointment request, we may collect your name, telephone number, email address, requested service, preferred appointment date and time, and additional details.

This information helps us review your request, contact you, and arrange your appointment.

Submitting an appointment request does not automatically confirm a booking.

All appointments are subject to availability and confirmation by Lady Icy Hair Salon.

4. Contact Forms and Communications

When you contact us through our website, telephone, or email, we use the information you provide to respond to your inquiry.

We may retain relevant correspondence for customer service, follow-up, business records, and applicable legal requirements.

5. Photographs and Hair Gallery

Our website may feature photographs of hairstyles, completed salon services, and promotional work.

We seek appropriate permission before publishing identifiable client photographs for promotional purposes.

For photographs featuring children, we require appropriate consent from a parent or legal guardian before publishing identifiable images.

Customers may contact us to request removal of an identifiable photograph. We will review such requests in accordance with applicable laws and relevant agreements.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to support functionality, maintain security, and improve the browsing experience.

Depending on the services enabled, these may include:

• Essential Cookies: Help operate and secure the website.
• Preference Cookies: Remember selected website preferences.
• Analytics Cookies: Help understand website performance, if analytics services are enabled.
• Third-Party Cookies: May be associated with embedded content or external services.

You can manage cookies through your browser settings. Disabling essential cookies may affect certain website features.

Where required, we obtain appropriate consent before using non-essential cookies or tracking.

7. Third-Party Services

Our website may rely on third-party providers for hosting, website functionality, email delivery, security, appointment forms, and maps.

These services may include:

• WordPress and Elementor.
• Website hosting providers.
• Email delivery services.
• Google Maps.
• Website security and spam-prevention tools.
• Analytics services, where enabled.

Service providers may process information necessary to perform their functions. We take reasonable steps to protect personal information handled by providers.

8. Sharing and Disclosure

Lady Icy Hair Salon does not sell customer personal information.

We may disclose information:

• To service providers assisting with necessary business functions.
• When required or authorized by law.
• To protect our legal rights and website security.
• With your consent or at your direction.

We limit disclosures to information reasonably necessary for the applicable purpose.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, loss, alteration, and misuse.

While we take reasonable precautions, no electronic storage or transmission method can guarantee absolute security.

10. Information Retention

We retain personal information only as long as reasonably necessary for the purposes for which it was collected or to comply with applicable business and legal requirements.

When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable obligations.

11. Your Privacy Rights

Subject to applicable law, you may request to:

• Access personal information we hold about you.
• Correct inaccurate or incomplete information.
• Withdraw consent where permitted by law.
• Request deletion where appropriate.
• Ask questions about our privacy practices.
• Raise concerns about our handling of information.

We may request information to verify your identity before processing certain requests.

12. Marketing Communications

Lady Icy Hair Salon may offer promotional communications about salon services, special offers, or business updates.

Where applicable, marketing communications will comply with Canadian anti-spam requirements, including consent and unsubscribe obligations.

Submitting a contact form or appointment request does not automatically subscribe you to promotional messages.

13. Children's Privacy

Our salon provides hairstyling services for adults and children.

Parents or legal guardians should assist children when submitting personal information through our website.

We take additional care when handling children's information and seek appropriate parental or guardian consent where required.

14. External Website Links

Our website may include links to third-party services such as Google Maps.

We are not responsible for the privacy practices or content of external websites.

We encourage visitors to review the privacy policies of third-party services.

15. Privacy Policy Updates

We may update this Privacy Policy to reflect changes in our services, website functionality, privacy practices, or legal requirements.

Updated versions will display a revised Last Updated date.

16. Contact Us About Privacy

If you have questions, concerns, or requests regarding personal information, please contact Lady Icy Hair Salon.